PFLAG is the first and largest organization for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) people, their parents and families, and allies.
Advanced Facilitation Skills: Responding to Support Group Challenges
Build the Future
Jamie Curtis, Jean-Marie Navetta, and Brooke Smith, PFLAG National
Workshop Block 3: Saturday, October 21 - 3:30 pm - 5:00 pm
Columbia (Lobby Level)
Monthly support groups are one of the most honored functions of PFLAG chapters. In this interactive session, participants will quickly review support group basics and the important role of strong facilitators at PFLAG meetings. They’ll also participate in a facilitated group activity to discuss a number of scenarios that PFLAG support groups often experience. Participants will have the opportunity to share how chapters manage pesky (but disruptive) issues like side conversations, over-sharing, and unsolicited advice. Learn more about resources like the PFLAG Chapter Operations Manual, recorded PFLAG Academy Online sessions, and more that may help support group facilitators improve their skills.
Jamie Curtis joined PFLAG in May 2003. Prior to her current role as Director of Chapter Engagement, Jamie served as a Field Manager responsible for working with chapters in the eastern part of the United States, and as the Field Associate helping to manage chapter services. Before coming to PFLAG, Jamie gained experience by working with underprivileged youth in Washington, DC. Jamie graduated from American University with a bachelor's degree in international relations. Jamie hails from Auburn, New York.
Jean-Marie Navetta is the Director of Learning & Inclusion for PFLAG National, leading its Straight for Equality project which aims to invite, educate, and engage new allies in the effort to achieve full inclusion for people who are lesbian, gay, bisexual, and transgender (LGBT). She has been the lead architect of the project since its 2007 inception. She was the primary author of the guide to being a straight ally (now in its third edition), Straight for Equality in Healthcare (2010), be not afraid – help is on the way: straight for equality in faith communities (2012), and the guide to being a trans ally (2014). Under her leadership, over 12,000 people have been trained, many in Straight for Equality in the Workplace events across the U.S. in more than 120 major corporations. In 2011, she was the staff lead in developing and launching PFLAG Academy Online, a monthly web-based learning program for PFLAG chapters to build their skills and understand more about LGBT issues. In 2012, she was named a finalist for the Outie Award in the Trailblazer category by Out & Equal Workplace Advocates for her contributions to LGBT inclusion and education. Jean-Marie is the former Director of Communications for PFLAG where she increased the organization’s visibility in outlets including The New York Times and The Oprah Winfrey Show. She was also Media Relations Manager for the American Association of University Women, where her work focused on issues such as discrimination in education, pay equity, and Title IX. But Jean-Marie is, most importantly, living proof that Philosophy majors can get real jobs.
Brooke is a Field Manager and has been with PFLAG 2004. Brooke holds degrees in journalism and English from the University of Kansas and graphic design from Johnson County Community College.